I came across the Get Satisfaction site a couple of months ago. It's a sort of customer service intermediary. I guess it would be useful for companies that don't want to set up customer support forums for themselves. I put a complaint on it about Oracle Discoverer Reports. It was encouraging to know that an Oracle employee was monitoring my complaint and put in a reply.
I didn't Get Satisfaction entirely as the answer I got from someone else was to hack the Oracle software, but maybe the Oracle employee will submit my complaint internally so my annoyance can be fixed in future versions.