"I think we're all getting a bit bored of the cloud" said the chairman of the meeting. You're telling me. The first two speakers covered this subject. The first was from an outsourcing company, who reminded us that just because the technology's moved to a different place doesn't mean you don't need to get your ducks in a row with contracts, agreements, T&Cs etc.
The second spoke about the need for business processes to change. He talked about a process in a bank that took 15 weeks to get something going. Having reduced the technological side to 20 minutes it still took 12 weeks because of the other processes around it.
Bring your own device
As I'm going to be looking at security of mobile devices this was a good session as it covered that, and other aspects, like support (you don't get any) and administration (I may want to wipe my data from your device). And of course you need to be letting users know where they stand.
It's a good idea.
As well as detailed steps which you can see on the powerpoints when they put them up on the conference site the speaker suggested using an iterative approach - improving things everywhere, rather than trying to do one thing well. He also suggested a risk assessment approach, which I was planning to do anyway. He mentioned a Charities Security Forum that he's part of, but the website appears not to be working so I won't link just yet.
The speaker had quite a hard job giving an introduction to a big subject in half an hour, but she did well. I realised that a couple of the projects I'm working on are actually doing knowledge management, so I can find resources under that name to help me out.
In order to manage my own knowledge I left before the final session as my brain was full. It was from the global CIO of the Red Cross and Red Crescent. Seeing as we're a bit smaller than them, it might not have been relevant.
It was interesting to see the place of social media. Normally every conference like this has something about social media on the programme. However it wasn't there this time. Maybe because it's a bit more mainstream now. The conference had a hashtag on the publicity #citc2011, which I don't remember last time. I saw tweets about another conference Lasa European Not for Profit Technology Conference when it was on last week #lasatech11. I don't know for sure, but I get the impression that Lasa is more useful to small to medium charities (though I may be wrong), whereas this conference was definitely for the bigger charities. However they did get Martha Lane Fox, who has quite a big responsibility! Lots more tweets on their hashtag too.