One of the many pies that I have my fingers in is a project to buy helpdesk software for use around the Wycliffe world, and I mean world, we work in many countries. I haven't got much of a finger in, just the tip really, as I've been consulted on UK needs, but I'm not reviewing the options. I know a man who is though, and he has a very good description of the task.
tags: helpdesk
Many Pies
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