Many Pies

Many Pies

Tuesday, December 11, 2007

Advent as a time for getting things done

I recently gave someone a job to do, split into bits, one for each day in December, roughly. I called it an advent calendar. I guess the next time of year to do this would be Lent.

Also, on the advent theme, I'm enjoying reading 24 ways, and learning that there so much about web design that I don't know I don't know, as well as the stuff I know I don't know.

Wednesday, December 05, 2007

"Get satisfaction" customer service site

I came across the Get Satisfaction site a couple of months ago. It's a sort of customer service intermediary. I guess it would be useful for companies that don't want to set up customer support forums for themselves. I put a complaint on it about Oracle Discoverer Reports. It was encouraging to know that an Oracle employee was monitoring my complaint and put in a reply.

I didn't Get Satisfaction entirely as the answer I got from someone else was to hack the Oracle software, but maybe the Oracle employee will submit my complaint internally so my annoyance can be fixed in future versions.