I have just finished converting our online "enquirer" form so that it uses our new site template. The previous version hadn't been updated since it was created and didn't even match our old site (c. 2005). I can't take any credit for the form, as someone else designed it. However it is quite clever. It's a bit like a tabbed dialog as you can move between the different parts and it remembers what you filled in. When you get to the last part and submit it only then does it see if you've filled in required fields and take you to the first field that you need to fill in.
As I say I can't take any credit for it. It's a good example of what can be done. Hopefully it gets enough information from people, whilst putting off those who aren't really serious.
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