Many Pies

Many Pies

Wednesday, May 01, 2024

Preventing duplicates from FormAssembly in Salesforce

Just a quick one.

When using FormAssembly (FA) with Salesforce that if you had a duplicate rule set to alert, then that would cause an error message to appear on the form. FA would treat this as a failure and not proceed. 

I submitted a suggestion to them that they treat duplicate alerts as warnings and not display them to the user, but I couldn't get them to understand what I meant.

So we have to handle duplicates after the fact, with a daily check, using a Google sheet that we wrote that looks up email addresses.

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